The thing is, I was using the Amelia plugin and noticed that there's a small issue with its functionality.
When a client cancels a class, a cancellation notification is sent to the email, which is fine. However, it still appears in the "appointments" section as canceled.
The problem is that the employee could mistakenly accept that class again even though it's marked as canceled. This creates a problem because I wouldn't be able to provide a refund to the client since I wouldn't know if it's genuinely canceled or not. Is there any option to handle this matter?
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
Amelia has an option that lets you set the permissions based on Roles. For example, you can give Employees permission to edit customer services or events, but there is no option that lets you separate two actions under one function. In other words, if you give an employee permission to accept, reschedule or cancel an appointment, that means that you can't separate which action is available or not. Employees will have access to all four actions (accept, reschedule, cancel, reject).
I hope I cleared a bit.
If you have any other questions, feel free to ask.
Good afternoon,
The thing is, I was using the Amelia plugin and noticed that there's a small issue with its functionality.
When a client cancels a class, a cancellation notification is sent to the email, which is fine. However, it still appears in the "appointments" section as canceled.
The problem is that the employee could mistakenly accept that class again even though it's marked as canceled. This creates a problem because I wouldn't be able to provide a refund to the client since I wouldn't know if it's genuinely canceled or not. Is there any option to handle this matter?
Thank you very much
Hello Cecilia,
thanks for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
Amelia has an option that lets you set the permissions based on Roles. For example, you can give Employees permission to edit customer services or events, but there is no option that lets you separate two actions under one function. In other words, if you give an employee permission to accept, reschedule or cancel an appointment, that means that you can't separate which action is available or not. Employees will have access to all four actions (accept, reschedule, cancel, reject).
I hope I cleared a bit.
If you have any other questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables