We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3421494
Amelia infinite load in my WP back office and off in front
Closed

Comments

  • Ange Goua started the conversation
    July 24, 2023 at 8:52am

    Hey,

    I have an issue with Amelia. I have downgraded version from 6.4 to 6.3.1 last week and since that, It doesnt work correctly. It keeps loading when i'm Dashboard pannel, and it's freezing when i click in a setting option. There is some error in the console that you can see in attachments.
    I already tried to revert and go back to 6.4 but i got the same problem with all versions. 
    I'm on 6.2.2 WP version

    Thank you in advance

    Attached files:  Capture d’écran 2023-07-24 à 10.50.53.png
      Capture d’écran 2023-07-24 à 10.51.23.png

  • Ange Goua replied
    July 24, 2023 at 10:20am

    Please admin, does someone can help me please ?

  •  1,716
    Marko replied
    July 25, 2023 at 8:59am


    Hello Ange,

    Thank you for purchasing our product, and for reaching out to us.

    You are using the old version of Amelia 6.3.1

    We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.

    When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.

    Please update to the latest version and let us know has that resolved the issue.

    You can download Amelia from this link https://we.tl/t-hnrP860iwB

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

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