On your screenshot it look like that you have set that customer will need to pay only for the first appointment so please check that and also please send us the URL of that page so that we can test and inspect this.
For example, the "Maintenance lesson". The option "Handle recurring appointment payments" is "Customers will have to pay for all appointments at once" is enabled, but when I book multiple it with some recurring, the user gets a payment link of just 1 appointment, instead of all combined.
Thank you for the update. Sorry that i didn't mention this earlier. The scenario what is not working is when the back-office is making the appointment and the customer is receiving a payment link by email. The payment link in the email is only for the first appointment.
We just got the feedback from our colleagues and they have told us that the payment link placeholder in the main body is for the first appointment, for the rest of them you need to put the payment link placeholder in %recurring_appointments_details%, so a link will be sent for each appointment. The links are received for every appointment separately, for now.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
You are most welcome we try to help as best as we can. Please try that and as for one payment link it is not possible at this time but I will also forward your suggestion to the appropriate sector but I cannot make any promises.
Hi,
Customers will have to pay for all appointments at once not working, while the option is enabled. What can I do?
Attached files: Schermafbeelding 2023-07-24 om 09.41.28.png
Hello Angelo,
Thank you for reaching out to us.
On your screenshot it look like that you have set that customer will need to pay only for the first appointment so please check that and also please send us the URL of that page so that we can test and inspect this.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Angelo,
That is strange we will test this no and as soon as we have more information we will contact you on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello Angelo,
Can you please tell us for which service this happens since we can see in other services that all appointments must be paid at once
So the settings for this service are incorrect for example.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
For example, the "Maintenance lesson".
The option "Handle recurring appointment payments" is "Customers will have to pay for all appointments at once" is enabled, but when I book multiple it with some recurring, the user gets a payment link of just 1 appointment, instead of all combined.
Attached files: Schermafbeelding 2023-07-26 om 12.18.22.png
Hello Angelo,
We will test this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello Angelo,
We went on your site and when we choose to book recurring appointment we need to pay for all them at once you ca see that in the screenshots
And the price of your service is 75
So as far as we can see everything is fine.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thank you for the update. Sorry that i didn't mention this earlier. The scenario what is not working is when the back-office is making the appointment and the customer is receiving a payment link by email. The payment link in the email is only for the first appointment.
Hello Angelo,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hello Angelo,
We just got the feedback from our colleagues and they have told us that the payment link placeholder in the main body is for the first appointment, for the rest of them you need to put the payment link placeholder in %recurring_appointments_details%, so a link will be sent for each appointment. The links are received for every appointment separately, for now.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
Okay thanks! Let's try this. Would be nice if it will just 1 payment link in the end.
Thanks for your help.
Hello Angelo,
You are most welcome we try to help as best as we can. Please try that and as for one payment link it is not possible at this time but I will also forward your suggestion to the appropriate sector but I cannot make any promises.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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