We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I'm currently doing a website for a client. I'm making the website on a testing / staging site. Will I be able to set up and configure the plugin there with an activated license, and then migrate the whole website to the new domain, deactivate the license on the old domain and activate it on the new domain?
Sincerely,
Michael
Hello Michael,
Thank you for reaching out to us.
You can manage domains and deactivate the licenses form one domain and activate it on another at any time.
You need to log in to our store and there you will see the option my licenses and in there you can find manage domains.
Manage Domains:
Clicking on the "Manage Domains" button shows you the websites (domains and subdomains) on which the purchase code has been activated:
From this screen, you can remotely deactivate the license on any registered domain, and you can register the new domain.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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