As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Hello
I uploaded the Amelia to Filezilla. I see it in the wp-content/plugins folder. In wordpress, however, it is not visible. What can I do? Currently I am using the Lite version of Amelia. I have deactivated this.
Uploading directly to wordpress is not possible. There comes the error message "the link you followed has expired".
Thank you and best regards.
Leander
Hello Leander,
thanks for reaching out to us.
With all standard WordPress installations, there is a server setting that limits the upload of files over a certain size. There is also a setting that prevents scripts from running for too long, causing any script that exceeds the limit to timeout.
This means that when you try to upload a file that’s over the size limit, or the upload takes too long, you’ll get an error message. This is the one that reads “The link you followed has expired”.
In order to fix this issue, you need to increase the limit. Please, follow the instructions explained in this article -
Are You Getting “The link you followed has expired” Error in WordPress?
If you have any other questions, I would like to help.
Kind Regards,
Stefan Petrov
[email protected]
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