We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
some customers strangely received a confirmation email in the different language than the one they booked, it is strange because the customers have the language set as what it should be. can it be some bug? how can I fix it and make this not happen?
Same problem. Have you found a solution ?
Hello Giovanni and Cindy
In the version 5.6 , we added a new option, you can now set/change Customer Notification Language :
In Amelia Customers tab, in the "Edit Customer" modal you will find the Notification Language setting.
This is the language in which the customer will receive notifications for all bookings going forward,
( made from the back-end/front-end/employee panel).
It is preselected if the customer has booked on a page in the language available in Amelia notifications,
or it can be set here.
When the notification language has been saved for a customer,
then later on, even if they visit another page that has a different language locale,
this customer will still keep getting the Notifications in the same language which is saved here,
unless an Admin changes it for them on the back-end.
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If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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sure, I've already set it up, but some customers complain of receiving emails in other language despite having filled out the template in their original language, can it be a bug?
Yes that's what we did. A different email for each language.
However, when a user arrives on the page in French, for example, the form is indeed in French but yet he receives the English email.
Same for another person, who filled out the English form on the English page and yet receives the French email.
We have time and time again with people who fill out the form in their language and receive the corresponding email, but not all the time.
Hello Giovanni
Please send us the URL of the page where Amelia is placed so that we can check this and test it and if services need to be paid please provide us the coupon in private reply.
And Cindy please open your own ticket and we will gladly help you there you do the same steps as Giovanni. Write down there what the issue is and send us the URL and coupon.
Looking forward to your reply Giovanni.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables