We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I Need help to change my yearly suscription to a lifelong with 2 domains one.
I was unable to find the option to change the suscription type but with the summer discount applied, because I want to maintain my actual amelia calendar in my web, but changing the license to a lifelong one with one extra domain.
When I go into my amelia account in the web and select to upgrade my license the cost showed is $530, but searching to buy it from outside of my account, it shows a $315 price.
I will be waiting for response, thank you
Attached files: Screenshot_20230720-131145_Chrome.jpg
Screenshot_20230720-131110_Chrome.jpg
Hello Martino.
Promotions don't apply to upgrades or renewals, so you won't be able to use the promotional discount by upgrading the license.
As your subscription is about to expire in 6 days, my advice is to log back into our store and cancel your subscription.
Then, go to our website and purchase a new license.
Since you're going for the Pro license plan, you'll need to reinstall Amelia (without losing any data). So, follow the instructions for a manual update from the article below once you purchase and download the installation file for the new license:
Updating the plugin to the latest version
After you upgrade it, access Settings/Activation; deactivate the old license and enter the purchase code of the new license.
That's it.
Kind Regards,
Aleksandar Vuković
[email protected]
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