Hello Tyana.

Since you migrated the website, the purchase code was most likely fixed in the database and still "thinks" it's associated with the old website. Trying to deactivate it from another domain returns an error, and that's why you can't deactivate it.

I can fix it for you, but I'll need access to your database.

Can you please provide me with the database URL and login credentials, and I'll gladly take a look?

Just make sure to enable the PRIVATE response since this is a public ticket.

Hey Tyana.

Thanks for the credentials, but I don't need FTP (the file manager). I need database access - phpMyAdmin.

If you don't have a direct URL for it, can you send me your cPanel credentials? Or - if you know your way around the database, I can tell you what you need to do.

Hi again Tyana.

It can't be done through the file manager.

Can you install the "phpMyAdmin" plugin on your website? Does that work? If it does, provide me with the Administrator log-in credentials for your website, and I'll solve this for you through there.

Sure, Tyana.

You need to access the table wp_options. In there, search for "amelia_settings" in the "option_name" column.

That will return one row, which you need to edit. 

You're editing the "option_value" column, which has data saved in JSON format and looks like this:

Please note - if you're using the "phpMyAdmin" plugin, it may not be able to edit this correctly because of the length of the cell so select all values in this cell, copy and paste it in a local file, just in case. If the plugin isn't able to edit the cell, it will revert all Amelia settings to default, and you'll have to configure it again. Not the services or the employees, but all settings in Amelia/Settings section.

When you're on this page, hit CTRL+F and search for this:

"active" (with the quotations included)

You'll see true - as in my screenshot above. Change that to false.

Then, next to it, you'll see "purchaseCodeStore":"YOUR-PURCHASE-CODE". Delete the purchase code, leaving only empty quotations, so the section from the screenshot above finally looks like this:

Save this, and once you go back into Amelia/Settings/Activation, you'll see the Purchase Code field and you'll be able to enter the purchase code again and activate it.