I am new to your system and I need to set-up some services on the website. I tried checking with your Youtube tutorial and most of the tasks involved Settings tab but on my end, after accessing the account after my client provided me with the log in credentials, there is no Settings on Amelia tab. When I click on the Amelia tab, I would only have Dashboard as the next option. Can you please help me with this? I need to complete my task before today. Thank you.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Hello there,
I am new to your system and I need to set-up some services on the website. I tried checking with your Youtube tutorial and most of the tasks involved Settings tab but on my end, after accessing the account after my client provided me with the log in credentials, there is no Settings on Amelia tab. When I click on the Amelia tab, I would only have Dashboard as the next option. Can you please help me with this? I need to complete my task before today. Thank you.
Please see this link for reference.
Hello again Beverly.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3418937
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Aleksandar Vuković
[email protected]
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