Hello Nigel,

Thank you for reaching out to us.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

We wish you all the best.

Have a nice day. 

Hello Nigel,

You can try and is you want we can try and hide this for just send us the URL of that page. But this may happen somewhere else if indeed there is a conflict so it best that this is resolved now. But of course, the choice is yours.

Looking forward to your reply. 

Hello Nigel,

Unfortunately, we can not see the booking form on your site

Please check if you can see the booking form on your site when you are not logged in site. 

Looking forward to your reply. 

Hello Nigel,

The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

We wish you all the best.

Have a nice day. 

Hello Nigel,

We did but we could not see the booking form, we have tried it again and it is visible to us. We will try and see if we can hide this for you now and as soon as we have something for you we will contact you on this ticket. 

Hello Nigel,

You try and implement this CSS

.js-comp-ver-6\.13\.0 .maz-flag-gb {
    display: none
}
.amelia-v2-booking #amelia-container .m-phone-number-input__select.m-select .m-input-wrapper-right {
    display: none
}

And it will look like this

Please try it out and let us know how it goes

Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

If you need help with adding custom CSS to the page, please take a look at this article.

If you need help with adding custom JS to the page, please take a look at this article.

Looking forward to your reply.