As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello,
2 days ago we have bought your plugin, the tuturial said we had to download the file to install the plugin. After we did that and tried to upload the file, it says 'the link has expired'
Hello Wannes.
Thank you for reaching out to us.
That's not the purchase link - that's WordPress' (not so elegant) way of telling you that the plugin's size is bigger than your upload limit.
Please check out the article below in order to resolve this issue:
Are You Getting “The link you followed has expired” Error in WordPress?
If you're unable to increase the upload limit, please check out the Installation article and see how you can install the plugin using a manual method:
Installation
Kind Regards,
Aleksandar Vuković
[email protected]
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