We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Support,
One of your customer asks question on utility of this panel as there is no cost involved.
Is there a way to avoid its displayment?
Thanks in advance
David L.
Attached files: 2IZwMR0PBsRL0kHD.png
Hello David.
At the moment, the only way to hide it would be with custom CSS, but in that case, it would apply to all appointments and all customers. There's no way to hide it only for a certain customer or a certain service.
If you still want to hide it, you will need to provide me with the panel URL and the credentials (the credentials of a user with this appointment booked), so I can find the correct CSS.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
Thanks for this answer.
Just to summarise the need:
We don't want to see this accordeons in our system for all customers and customers appointments. (we are using a subscription for appointment, this item is not curently installed on Amelia for the moment) this might push user in wrong direction...
Not sure of the impact here and how we can rollback in case of any odd behaviour reported, could you bring us more details?
Which credentials you are refering to? customers or our website?
Regards,
Hi again David.
We would only be able to hide the details you marked in your screenshot with custom CSS, nothing more. So, there's nothing to roll back to, you'd only need to remove the custom CSS if you want to revert to the original customer panel display.
Since you want to hide certain details from the Customer Panel, I'd need access to a panel of an existing customer, which already has an appointment booked, so I can see all the details that need to be hidden.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables