Hello, I was just looking for clarification on how notifications sent to employees for events (such as sign up/cancellation) are handled. Will both the organizer and the staff receive the email notifications? And is it sent to the email that is on their employee profile?
yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.
So for example, if a new atendee joins/books a ticket for the Event where you have an Organizer and one or more employees added as Staff,
all assigned Employees will receive a notification about it on the Email which is set in their "Edit Employee" modal in the Amelia's back-end Employees section.
The same will happen if any attendee cancels - the Organizer and any Staff will also get notified of any status change like that.
But you have the ability to configure this, you can check/enable or uncheck/disable which Notification Templates you wish to be sent,
for both Customer and the Employees assigned to the Event.
For Events, five notification types are the same for customers and employees:
Event Booked, Event Canceled by Admin, Event Canceled by Attendee, Event Rescheduled, and Event Next Day Reminder;
and Event Follow up is only available for the customer.
You can see more details explained about all Notifications in Amelia on this Documentation.
Let us know if you have any additional questions about this.
Hello, I was just looking for clarification on how notifications sent to employees for events (such as sign up/cancellation) are handled. Will both the organizer and the staff receive the email notifications? And is it sent to the email that is on their employee profile?
Hi Michael,
yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.
So for example, if a new atendee joins/books a ticket for the Event where you have an Organizer and one or more employees added as Staff,
all assigned Employees will receive a notification about it on the Email which is set in their "Edit Employee" modal in the Amelia's back-end Employees section.
The same will happen if any attendee cancels - the Organizer and any Staff will also get notified of any status change like that.
But you have the ability to configure this, you can check/enable or uncheck/disable which Notification Templates you wish to be sent,
for both Customer and the Employees assigned to the Event.
For Events, five notification types are the same for customers and employees:
Event Booked, Event Canceled by Admin, Event Canceled by Attendee, Event Rescheduled, and Event Next Day Reminder;
and Event Follow up is only available for the customer.
You can see more details explained about all Notifications in Amelia on this Documentation.
Let us know if you have any additional questions about this.
Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
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