We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3417748
Event Notifications to employees
Closed

Comments

  •  2
    Michael started the conversation

    Hello, I was just looking for clarification on how notifications sent to employees for events (such as sign up/cancellation) are handled. Will both the organizer and the staff receive the email notifications? And is it sent to the email that is on their employee profile?

  •  1,894
    Miloš replied

    Hi Michael,

    yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.

    So for example, if a new atendee joins/books a ticket for the Event where you have an Organizer and one or more employees added as Staff,

    all assigned Employees will receive a notification about it on the Email which is set in their "Edit Employee" modal in the Amelia's back-end Employees section.

    The same will happen if any attendee cancels - the Organizer and any Staff will also get notified of any status change like that.

    But you have the ability to configure this, you can check/enable or uncheck/disable which Notification Templates you wish to be sent, 

     for both Customer and the Employees assigned to the Event.

    For Events, five notification types are the same for customers and employees: 

    Event Booked, Event Canceled by Admin, Event Canceled by Attendee, Event Rescheduled, and Event Next Day Reminder; 

    and Event Follow up is only available for the customer.

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    You can see more details explained about all Notifications in Amelia on this Documentation.

    Let us know if you have any additional questions about this.

    Thanks.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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