Hello, I can't find my upcoming events on my event management
dashboard (see screenshots), they still well appear on my website, and my
clients manage to book. Can you tell me what is happening ?
I tried what you said but unfortunately nothing (see users screenshot). When I go to Events for July, I can only see this one (see screenshot) when I had more than this one and other coming up for end of July...
Is this possible that because in my general setting (see screenshot) my Administration email address is different?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I managed to resolve the issue this weekend by having a deeper look. The issue was related to the email account I use as the administrator of the Wordpress Site itself. I had booked to attend an event listed in the Amelia plugin, but with the same email address as the wordpress admin. So I think the system essentially saw me as a customer booking an event and overwrote the admin permissions of viewing all events.
After retro-actively changing the customer email to be different from the admin email everything was restored and I can view all my events again. So now everything is all good.
Thank you so much for your time and consideration. We can consider this ticket resolved.
We are glad to hear that everything was resolved and that now it is working fine.
We will mention a couple of things just in case
You test booked while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
Then you as an admin have created an employee/customer in the database with your name or email. This leads to a role conflict because admin and employee/customer have different permissions and for that reason, you can't see certain things because it recognizes you in part as an employee/customer.
If this happens again and if changing the mail doesn't work just delete it from the database and that should fix everything.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
Hello, I can't find my upcoming events on my event management dashboard (see screenshots), they still well appear on my website, and my clients manage to book. Can you tell me what is happening ?
Thank you so much.
Elise Guerin
Attached files: amelia1.jpg
amelia2.jpg
Hello Elise,
Thank you for reaching out to us.
Does this issue occur only with the specific admin user?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, I am the only user (so main admin).
Thank you !
Elise
Hello Elise,
Can you please check if you have any additional roles for the admin user on the Users page on your website?
If yes, please remove other roles aside from the admin role and test it out if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
I tried what you said but unfortunately nothing (see users screenshot). When I go to Events for July, I can only see this one (see screenshot) when I had more than this one and other coming up for end of July...
Is this possible that because in my general setting (see screenshot) my Administration email address is different?
Thank you,
Elise
Attached files: amelia21.07.23suite1.jpg
amelia21.07.23suite.jpg
amelia21.07.23.jpg
Hello Elise,
Uros is on vacation so I'll step in for him.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
I managed to resolve the issue this weekend by having a deeper look. The issue was related to the email account I use as the administrator of the Wordpress Site itself. I had booked to attend an event listed in the Amelia plugin, but with the same email address as the wordpress admin. So I think the system essentially saw me as a customer booking an event and overwrote the admin permissions of viewing all events.
After retro-actively changing the customer email to be different from the admin email everything was restored and I can view all my events again. So now everything is all good.
Thank you so much for your time and consideration. We can consider this ticket resolved.
Best regards,
Elise
Hello Elise,
We are glad to hear that everything was resolved and that now it is working fine.
We will mention a couple of things just in case
You test booked while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
Then you as an admin have created an employee/customer in the database with your name or email. This leads to a role conflict because admin and employee/customer have different permissions and for that reason, you can't see certain things because it recognizes you in part as an employee/customer.
If this happens again and if changing the mail doesn't work just delete it from the database and that should fix everything.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables