We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
UPDATE to help others:
I truly ended up doing nothing else, except acting like a newbie and turned the Amelia plugin off and back on (didn't delete my settings) and it... worked. Weird! Amelia, fix yourself!
Amelia stopped loading the regular (back-end) calendar, the employee details, the notification emails disappeared and the booking calendar from the website doesn't load either. To summarize the evidence: Amelia doesn't work at all. It doesn't even show me my services even though it says clearly at the top that I have 17. It didn't JUST disappear, it's just no usable at all, since I updated it.
Hello Nora,
Thank you for reaching out to us.
We are glad to hear that everything is fine now. Sometimes if you just purge the cache pd simply deactivate any plugin and then you turned it on everything is back in order.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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