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Hi Amelia,
I just upgraded my Basic licence to a Pro licence. The amount was of course withdrawn instantly - but the plugin did not change yet.
I de- and reacitivated the plugin.
I downloaded the plugin from my account/manage domain site, deleted the plugin and installed the new zip file.
The pro features are still not installed.
So what needs to be done?
Thanks
Hi Marco,
thanks for the instruction. Everything looks good now and the Pro-features are acitivated.
Just one question to the last step of your instruction: I finished after "purge all cache from your website" and everything was done as far as I can see. So what is "Also, you need to deactivate the new license and later ti enter a new purchase code and activate this license again." for? Where do I de/activate the new licence?
Hello Franziska,
You have installed new licenses but if you did not activate it you can not update it. You can find your purchase code in your profile in our store and then in settings-activation just enter it and save it and that is it. In case that the license is already active in settings-activations that skip over this and everything is fine.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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