We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I've submitted a ticket 3 days ago with an issue that I would like to have solved as soon as possible. Thank you for giving helping me solve it :)
My question is below:
For marketing purposes I'm offering a weekly free event, as well as free mini sessions for new costumers.
I want the booking system for new clients to be as easy as possible. Therefore, I activated the button "Disable Woocommerce when price is "0"".
Ever since I activated the above mentioned function, the booking link didn't work anymore and clients couldn't book with me at all.
I would also like that clients have the possibility to add the event to their calendars but that function doesn't seem to work either.
Another question that I have: How do I pass the transaction fees on to the costumer so that I don't have to pay them myself? Since I have international clients most of the times the transaction fee is quite high (5,4% +0,30ct.).
Thank you for your help!
All the best,
Vivien
Hello Vivien,
We already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3414178/
Please, check the response and we will provide support there.
Thank you for your patience!
Kind Regards,
Stefan Petrov
[email protected]
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