We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the window after the selection of the appointment and the time, normally the picture of the interlocutor appears and under it the text. In my case the picture has disappeared and the text from below appears in a distorted way instead of the picture (see attachment).
What could be the reason for this and how can I fix it?
The latest version is installed.
Thanks in advance
Hello Rick,
I'm afraid that we didn't quite get what the issue is exactly? Also, we did not get any screenshots. Can you explain to us in a little more detail, and send us a couple of screenshots?
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marco,
Sorry, I forgot the attachment.
I had last contacted you with this very request in January and also, as requested, provided you with a temporary WP-admin (administrator) user for our site where this is happening so that you could log in and take a look "from the inside".
Your last message regarding this issue read:
"We have forwarded your ticket to our Level 2 agents, and as soon as we hear back from them, we will contact you immediately."
Is there any news from your level 2 agents as nothing has happened so far?
Kind regards
Rick
Attached files: problem with display of input masks.JPG
Hello Rick,
We just checked in the system and we have sent you this back
This is displayed like this because the image is not read well. You can tell the user to try and add a picture for that service again and then try it one more time.
It happens extremely rarely that you do not get a response and we do apologize for that. As for work break it seams that you have enter it twice in the picture part and in bellow. Can you please delete first one and re enter the picture and let us know how it goes?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
Ok, I got it!
That was the missing link on my side:
Each service must be individually assigned the corresponding profile picture again.
I had overlooked that.
Now everything works as I imagine it to do.
Thank you very much for the support!
Hello Rick,
You are most welcome, and we are glad that we were able to help you. And we do apologize for the missing reply this happens extremely rarely. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables