As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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PayPal doesn't seem to be working. It gives me the error message: "Sorry, there was an error processing your payment. Please try again later."
The pay on site option works fine, and everything else seems to be working. I checked and re-checked the payment keys to make sure those were right. Not sure what's going on.
Hello Wally,
Thank you for reaching out to us.
This issue mostly occurs because of the incorrect "Live Client ID" or "Live Secret" values on the Amelia/Settings/Payments page.
Please let me know if that is correct.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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That was it!
Turns out when I was copying and pasting the text because the keys are so long they end up spread across two lines, an extra space was getting added.
Thanks for your patience.