We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I bought the lifetime Amelia program a on May 17th. I recently had the time to start my setup with Wordpress.
Thing is, when I spoke to one of your agent, they told me that I had to buy wordpress to install the puling that I wanted to purchase with you.
So I just did, and I see that Amelia is free with the business Plan.
I would like to know if I can be refunded because I don't want to pay on both sides.
Please let me know what we can work out.
Thank you for your help
Hélène
Hello Helene,
Thank you for reaching out to us.
As we mentioned Amelia is a plugin for WordPress and it can not function in any other environment. But in WordPress you can download only lite version of the plugin that is free but 90% of option are not available there. So you won't be able to use Amelia most of the option of Amelia. You do not get full license with a WordPress only lite vesrion. Also, we have a 15-day money guranteee that can be extended dor a couple of days but you have bought the licenses more then 2 months ago.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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