We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Does anyone find helpful this support?
I have open a private ticket more 10 days ago because the app doesn't duplicate events, and today I still don't have a solution, they have sent me new plugin update but it didn't work.
Really I am not happy with this plugin, luckily comes with 30 days money back
I answer because you asked a general question.
It is very rare that they have not given you support in all those days. In my case they have always helped me without so much delay and have solved each and every one of my doubts. And I tell you, I'm just another user, I'm not part of Amelia's team.
Hello roberto,
Thank you for reaching out to us.
We are sorry to hear that you feel this way we try to help as best and as fast as we can and we can see that our agent has responded to you ticket already on Friday https://tmsplugins.ticksy.com/ticket/3402558/.
And David we thank you for your kind words we are glad to hear that you are satisfied and that we were able to help you.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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