We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3413503
Autofill not working on package form
Closed

Comments

  • Johan started the conversation
    July 13, 2023 at 9:02pm

    Hi,

    As I need a private user only webshop, I use the Ultimate Member plugin.
    Our workflow:

    1. Store owner creates a Wordpress user. 

    2. Wordpress/Ultimate Member sends out a welcome e-mail with activation/set password link.

    3. Customer logs in and goes to the Amelia shop page (with the show only packages shortcode) and chooses a package.

    Problem is that when they want to buy a package, the form does not autofill (as it should) with the current logged in Wordpress user's first name, last name and email address. So the customer needs to fill this in again. If they make a mistake and fill in a different email address then the one that is used for their already excisting Wordpress account, Amelia will then create a new customer and Wordpress user.

    Also the same problem can occur with future purchases.

    To avoid these kind of mistakes I really need to have the logged in user details prefilled.

    Attached files:  Scherm­afbeelding 2023-07-13 om 22.55.07.png

  •  1,696
    Uroš replied
    July 17, 2023 at 11:18am

    Hello Jonah,

    Thank you for reaching out to us.

    Since Amelia doesn't yet have a membership feature, and it will be developed as a part of the Developer license (maybe even as part of the Pro license) in the future. 
    Any membership plugin (like MemberPress, or Ultimate Member, etc.) allows you to create pages that are inaccessible to some (for example non-logged-in users). You can also create custom logic, so a user can access this page once a month (for example), but we're not sure about that, since we don't work with Membership plugins. 

    For this reason, we cannot confirm how the membership plugins will work with Amelia, but we can confirm that if the Amelia customer user is logged into WordPress, they will have their data auto-populated in the booking form.

    Please let me know if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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