We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
seems that some customized labels still display the default texts.
... or is it somehow my mistake?
Best wishes
Gerhard
Hello Gerhard,
Thank you for reaching out to us.
Can you please provide me with a screenshot of the issue that you are dealing with?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
here is a page using the new eventlist:
https://hebamme-friedrichsdorf.de/kurse-amelia-divi-copy/
The page displays the default captions although I customized them in the backend (see attached screenshot).
Unfortunately I cannot find the captions of the new event list in the po-file :-(
I am able to change the captions using css:
https://hebamme-friedrichsdorf.de/kurse-amelia-divi/
... but that is tedious.
Best wishes
Attached files: amelia-customize.jpg
Hello Gerhard,
Uris is on vacation so I will step in for him.
This is because you have added German as an additional language in Amelia but since your page is on German already
Amelia sees it as a second language and it doesn't work properly. You need to remove German as a second language and in that case Amelia would be translated automatically to German.
Please try this and make sure that you purge the cache and then let us know ow it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables