Hi,Kyle.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi, Kyle.

Apology for the late reply.

Thank you for the access, i can see what the issue is now, it is coming from your Hosting, the Elementor Cloud Hosting.

-

We went through all details with our senior 2nd level Support Team as well as our developers.

To be completely honest with you,

we already had a couple of other users who tried to use our plugin with Elementor Cloud hosting.

Each time we gave it our best efforts and so far, unfortunately, mostly due to their hosting support not cooperating with our users,

and for the lack of available access to FTP/Hosting Panel, 

( for example, in one situation, we found a couple of scripts that might have been the root of an issue from their server for one user,

but their hosting support refused to assist our user in dequeuing said scripts, so the user gave up);

for the time being, the best advice we can give you is to consider changing the hosting provider,

if using our plugin is crucial for you.

We will do our best to somehow communicate with Elementor Cloud hosting and to find some solution with them,

 ( and we got the same feedback from other users) that their support is not very cooperative in terms of troubleshooting with our plugin for the moment,

which is why I can't say a realistic ETA how long that might take and how much they will be willing to cooperate from their end in order to make that hosting viable for our plugin;

If you wish to consider switching to a different hosting,  you can check out this recommended page :

How to Choose the Best WordPress Hosting in 2023 (Compared)

Of course, we will be here to do our best to assist you along the way,

let us know if you have any additional questions.

Hi Kyle,

yes, it is a terrible shame that the Elementor Cloud Hosting is not fully compatible with our wpDataTables for the time being.

We had a couple of users before who changed their Hosting Provider and then everything was working perfect;

but we can completely understand if you don't wish to change Hosting.

Here is how you can get your refund directly from the Store :

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

-

We will be here, if you decide to change the Hosting and give our plugin another chance any time,

please don't  hesitate to reach out if you have any questions.

Thanks, we wish you all the best!