We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have issues with notification updates. Notification emails are not updating when we modify them. Our clients are still receiving email texts that are no longer valid even though those texts have been modified.
Also, could you please share code so we can take out all relevant contact information for our clients from the employee panel?
Please let me know if you need access.
Thank you,
Daniela
Hello again Daniela,
Thank you for reaching out to us.
Can you please check in you have added an additional language in Amelia and in notifications?
If you did you need to change the language and modify the template there.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Thanks, that worked!
One more question. Our employees don't have access to their panels. However, we are requesting information from clients in custom fields and we need the notifications to employees to include this information. How do we include custom field info in the notifications?
Hello Daniela,
You are most welcome, and we are glad that we were able to help you.
You can add a custom field placeholder into notifications for employees like this
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Thanks for the tip. I've been looking at the code and the custom fields and don't know where to find the custom field number. Can you please help?
Thanks