We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Was just testing in mobile and there is no action button visible in the mobile view. (See attached) I can view the details of a class (event), but the button (to enroll) that appears in the regular browser view is not displayed in the mobile view. This makes Amelia completely unusable for our mobile viewers.
Attached files: IMG_5540.PNG
IMG_5541.PNG
Ugh - OK. Ticket withdrawn. The implementation of the pop-up could use some improvement. When the pop-up for an event appears in Safari (current iOS), you can scroll down to the bottom of the pop-up content. NO BUTTON APPEARS the first time. See attached. But if you attempt to scroll down again, the bottom of the pop-up will appear. Not sure why it works this way. It will create usability issues for the mobile user (and some will thing it's just plain broken, as I did). But technically, it's usable.
Attached files: RPReplay_Final1689020963.mp4
Hello again Mike,
Thank you for reaching out to us.
We can see that you have withdrawn this ticket but just in case we will forward this for further testing and if we are able to replicate this issue this will be rectified.
And If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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