We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3410894
Probleme mit geplanten E-Mails
Closed

Comments

  • Anil started the conversation
    July 10, 2023 at 6:04pm

    Hi,

    We are having issues with two scheduled email notifications:

    1. Event reminder is sent twice to some participants
      We have an event reminder set for 10:00am (1 day before the course) Strangely, some participants receive the course reminder 2 times, but not all participants either. What could be the reason for this?
    2. Scheduled notification is sent, even if event is canceled
      We have another scheduled notification (Own notification) which participants receive 1 hour after the event. There are sometimes cases that we have to cancel our events. In this case, participants still receive this mail even though we first cancel the event and then even delete it. 

    What could be the reason for this?

    Many greetings
    Anil

  •  1,712
    Marko replied
    July 12, 2023 at 12:37pm

    Hello Anil,

    Thank you for reaching out to us.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because it is not our feature. If your cron is not working correctly and you cannot set it up, you need to contact your hosting provider so that they can set up cron for you.

    So, for the first issue you need to check that with your hosting provider so that they can check the log and see why this was sent twice. Cron is set on their server.

    As for sending the notifications twice we were not able to replicate this and we have forwarded this to our developers so that they can take a closer look. And if they can replicate this in their environment they will work on creating a fix for that as soon as possible.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

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