As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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dear amelia,
why there is nothing to read from events on the amelia dashoboard - wouldn't it be nice to have a section there, for new bookings...?
the [ameliaevents type=calendar] shortcut is not working with the free version or i'am doing anything wrong?
if a license is purchased but not renewed, the premium functions are still working (only support get lost), or will the plugin fall back to free version?
thanks in advance & greetings andreas
Hello andreas,
Thank you for your interest in our product.
At this time dashboard is for service only and some features such as the event calendar are not available in the lite version.
Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.
If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to premium support.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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