We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
dear amelia,
why there is nothing to read from events on the amelia dashoboard - wouldn't it be nice to have a section there, for new bookings...?
the [ameliaevents type=calendar] shortcut is not working with the free version or i'am doing anything wrong?
if a license is purchased but not renewed, the premium functions are still working (only support get lost), or will the plugin fall back to free version?
thanks in advance & greetings andreas
Hello andreas,
Thank you for your interest in our product.
At this time dashboard is for service only and some features such as the event calendar are not available in the lite version.
Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.
If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to premium support.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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