We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I've been looking at setting up this plugin for a client and they've asked if an email notification can be sent out when a package is coming to an end. For example if a customer buys a package with 8 sessions included. Can an email be sent to remind them to buy a new package when they have 1 session left to book of the current package?
Any information on this would be really helpful.
Many thanks,
Chris
Hello Chris,
Thank you for reaching out to us.
Unfortunately, currently, this feature is not built-in in Amelia. And we do not have any workaround at this time so that the customer can get the notice to purchase a new package.
Appointments from a package are just regular appointments from a service you just send them in a bundle and there is no such notification that you need at this time.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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