We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
WHAT I WANT:
I am trying to set up my couples therapy appointment so that:
WHAT I HAVE DONE:
In Duration/Pricing:
WHAT HAPPENS
When I book the appointment on back end with two partners each individual is charged for the session price essentially doubling the price of the session
When one person books the appointment, another person is able to book on that date so now two unrelated people are coming for a couples therapy appointment (not good).
When one person books an appointment and I add their partner the price is doubled with each person charged essentially doubling the price
As of yet I have not seen anyone try to book with both their self and their partner so I do not know if that works.
What I have had to do is to make a coupon for the additional person and apply that in WooCommerce to cancel out the double charge. But that does not cancel out the charge in Amelia. And the only options I have in Amila are to select paid or partially paid, I cannot cancel the payment. So I am stuck there.
MY QUESTION
It looks like I should be able to get what I want. What am I doing wrong?
Thanks,
Craig
,
Hello Craig,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This should help.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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