We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3409396
Link too data tables lost after upgrade
Closed

Comments

  • coltding started the conversation
    July 7, 2023 at 9:55pm

    WP Datatables was upgraded and the conne3ction to my tables is missing.  The connection to the databases is there and working but the link connecting your plug in and my tables is apparently corrupt/

  •  1,894
    Miloš replied
    July 10, 2023 at 4:28pm

    Hi, coltding.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    We are unable to reproduce anything like that on our Test Websites.

    Can you try to reinstall our Plugin and purge all cache from the site, let me know if that helps.

    Can you confirm you updated to the latest 5.7 version of wpDataTables?

    And if you can elaborate a bit more,  show me any screenshots or a Video to see how this issue appears on your end?

    If the screenshots or Video show any sensitive data, please mark the reply as PRIVATE.

    -

    If none of the above helps, we can remotely take a look, but we would need to know which steps to take to see the issue.


    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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