Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
WP Datatables was upgraded and the conne3ction to my tables is missing. The connection to the databases is there and working but the link connecting your plug in and my tables is apparently corrupt/
Hi, coltding.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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We are unable to reproduce anything like that on our Test Websites.
Can you try to reinstall our Plugin and purge all cache from the site, let me know if that helps.
Can you confirm you updated to the latest 5.7 version of wpDataTables?
And if you can elaborate a bit more, show me any screenshots or a Video to see how this issue appears on your end?
If the screenshots or Video show any sensitive data, please mark the reply as PRIVATE.
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If none of the above helps, we can remotely take a look, but we would need to know which steps to take to see the issue.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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