We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
The below is an email from my colleague who was cancelling an appt and allowing a different patient to book via front end.
"I cancelled an appt. It showed 'red' as normal.
Later another patient who I was on the phone to at the time, booked the slot I had cancelled earlier. Usually this isn't a problem.
It then showed as a group, (unusual) so I 'deleted' the 'cancelled' appointment as not to confuse the practitioner, since the grouping confuses the practitioners as it doesn’t visibly show clearly which appointment has cancelled on the practitioners portal. It simply shows 2 appts. We don't usually delete cancelled appointment, because we need the data, to be able to see how many times a patient is cancelling.
It then merged the notes from the cancelled appt to the new appt"
This glitch has been happening recently even though all services and employee settings are correct. min 1, and max 1 patient per appt. Hope you can help!
Hello Sarah,
Thank you for reaching out to us.
We can not replicate this on our end as you can see in the screenshot
Can you please send us short one minute video so that we can see the flow and try to replicate it on our environment?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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