We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Greetings,
There seems to be an issue with version 6.3.1 of Amelia. When linking a WordPress User account from the Add Customer form on the Customers page (/admin.php?page=wpamelia-customers#/customers), the WordPress User loses all their roles except Amelia Customer.
The behavior seems unintended, as linking a WordPress User to an existing Amelia customer through its Edit form leaves the user's roles intact.
Please advise! Thank you,
Hugo M.
Hello Hugo,
Thank you for reaching out to us.
Can you please provide me with the screen recording of this issue and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
There it is:
Hello Hugo,
Thank you for the update on this.
Can you please update the plugin to the latest version (6.4), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Uroš,
I updated to version 6.4 and can confirm that the bug still happens, yes.
I checked if the bug also happens when a WordPress user is linked to an Amelia Employee object while the latter is being created, but it didn't. The bug only happens with Amelia Customers.
Thank you,
Hugo M.
Hello Hugo,
Thank you for the update on this.
I have passed this issue to our testers and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Hugo,
I appreciate your patience.
We have noted this issue and passed it to our developers to have it fixed for one of the future updates.
Thank you very much for pointing this out.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables