We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, dear support team.
1) I would like to eliminate the title for the metadata for WooCommerce orders. This is however not editable in the settings section (the title is something like "Appointment-Info" in my case: "Termin-Info" in German) How can I do this?
2) Is there a way for Order Status in WooCommerce to update if I change the status of the Amelia appointment? I know that the other way around works (i.e., WooCommerce --> Amelia), but it would be very important for me to do it backwards (i.e. Amelia --> WooCommerce)
Hello Santiago,
Thank you for reaching out to us.
In Amelia/setting/payments you have the option to Set MetaData and Description
And all that can changed can be found here
Just enter the placeholder for information that you want to be shown there and that is it.
2. If you set the rules correctly you should be able to achieve this. You can read more about it on this link https://wpamelia.com/woocommerce-integration/
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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