We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When a customer receive the confirmation email, the event time is correct, but the ICS file have an incorrect time. In fact the ICS time is 2 hours bigger. May be the problem is the summer time...?
Here an example of an email (and attached you can find the zipped ics file received)
Hola Miquel,
Tu cita con RAÚL para Corte de pelo ha sido creada con éxito.
Te esperamos el 12 de julio de 2023 11:00.
Gracias,
Attached files: cal.ics.zip
Hello Miquel,
Thank you for reaching out to us.
The time displayed in the ICS file is always covered relative to the time zone of the device to which the ICS file is downloaded.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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