If you click on the 'Book appointment' button in the header the booking widget will pop up.
First issue is the date format when booking an appointment. It seems to incorporate a strange number in the day, eg. 6187 July, 7188 July. Why is that?
Second issue, is that when you click through to pick date and time then go back to the service type it doesn't show all the options.
If you could look into the issues and let me know that would be amazing. I can create a login for you is you'd like.
1. This is the issue with the time format that you have chosen in WordPress. Please change the time format on one the default ones and make sure that you purge the cache
2. I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? And also please send us the URL of the page where this happens. We can not find Amelia on your site.
When you choose the service and move through the booking process, if you want to go back to change the service to a different one, the others don't appear so you can't change it.
Does that make sense?
Let me know if you need a login to the site to check.
Please tell me which version are you using. Make sure that you are using the latest version which is 6.3.1. We ask because we can not replicate the issue on our end.
We tested this on our devices and in none of them we could not replicate this issue in several browsers. We did not test this on your site since on 30 pages we did not find Amelia's form anywhere. Only the basic inquiry form
Can you please send us the direct link to Amelia's booking form?
The site is password protected.
User: staging
PW: bosondemo
If you click on the 'Book appointment' button in the header the booking widget will pop up.
First issue is the date format when booking an appointment. It seems to incorporate a strange number in the day, eg. 6187 July, 7188 July. Why is that?
Second issue, is that when you click through to pick date and time then go back to the service type it doesn't show all the options.
If you could look into the issues and let me know that would be amazing. I can create a login for you is you'd like.
Thanks
Jon
Attached files: Screenshot 2023-06-29 at 15.09.25.png
Hello Jon,
Thank you for reaching out to us.
1. This is the issue with the time format that you have chosen in WordPress. Please change the time format on one the default ones and make sure that you purge the cache
2. I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? And also please send us the URL of the page where this happens. We can not find Amelia on your site.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
Thanks for coming back to me.
1. This solved it. Thanks very much.
2. Here's a loom video to explain a bit further
https://www.loom.com/share/d5050f837f3440c1a62f29b8aa8b16a9?sid=3a9f07b4-9c77-4aa0-96ff-0f49d25aa4c5
When you choose the service and move through the booking process, if you want to go back to change the service to a different one, the others don't appear so you can't change it.
Does that make sense?
Let me know if you need a login to the site to check.
Thanks
Jon
Hello Jon,
You are most welcome.
Please tell me which version are you using. Make sure that you are using the latest version which is 6.3.1. We ask because we can not replicate the issue on our end.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Yes, we have the latest version.
So when you clicked through, were you able to go back to the start and see all the options?
Thanks
Jon
Hello Jon,
We tested this on our devices and in none of them we could not replicate this issue in several browsers. We did not test this on your site since on 30 pages we did not find Amelia's form anywhere. Only the basic inquiry form
Can you please send us the direct link to Amelia's booking form?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
Thanks for looking into this for me.
If you click the button in the top bar of the header that says "Book and Appointment", it opens a popup with the booking form inside.
Please let me know.
Thanks
Jon
Hello Jon,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables