We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3402787
One shortcode is not working
Closed

Comments

  • Henry Zhang started the conversation
    June 28, 2023 at 3:32pm

    the shortcode [ameliastepbooking show=packages] is not working but [ameliabooking show=packages] still shows the packages

  • Henry Zhang replied
    June 28, 2023 at 8:25pm

    Also [ameliacatalogbooking show=packages] is not working either, so both the 2.0 shortcodes are not showing packages. This is what the error shows :

    Oops...
    It seems like there are no available or visible services assigned to the packages, at this moment.
    Add services 

  •  1,713
    Marko replied
    June 29, 2023 at 8:12am

    Hello Henry,

    Thank you for reaching out to us.

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    This should help. 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables