We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hola quiero modificar la suscripcion y ampliar a pro 3 dominios de por vida,
como puedo hacer? se ha renovado de forma erronea hace poco y quería cambiarlo
gracias
Hello Alvaro,
Thank you for reaching out to us.
You can upgrade license from your profile in our store.
Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button:
A new modal opens up where you can choose available upgrade plans:
What you should know about the upgrade:
The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
Example:
You bought a Basic Yearly license for Amelia, which costs $69 (roughly $0.19 per day).
After 100 days, you want to upgrade to 3-domain Pro Yearly, which costs $199 (roughly $0.55 per day).
Time remaining on Basic (what going to reduce the upgrade price): $50.35 (265 * 0.19)
Time spent on Basic: $55 (100 * 0.55)
Time remaining on Pro: $145.75 (265 * 0.55)
So, the price is not Pro - Basic (199-69=130), but instead a pro-rated charge, and you are going to be charged around $147.75 - $50.35 = $97.4.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
no encuentro el boton de actualizar
Hello Alvaro,
Please try again and purge the cache from your browser. We can see the new updates in our system so the button is there and it is working.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables