Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
It was the app password for google workspace that was the issue. I had changed my password so i guess that in turn made the app password obsolete at the same time. Amelia still had access privileges so i didnt think to do that.
Google auto generated a new app password, i updated amelia notification settings, all is well.
Bad luck that this coincided with a bug for some users or maybe it was all related. who cares, it is working now.
employee and customer email notifications stopped sending on the 24th july.
plugin is up to date.
test email gets an error message "email not sent"
no settings were changed in amelia or on gmail.
any ideas?
thanks
Hello Ian,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Ian,
Thank you for the update on this.
I have sent you a fixed version via email. Please install it, clear the cache, and test it out if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Installed twice, cleared all chaches, tried again...
no luck.
error message "email not sent" still shows
tried multiple email addresses but same error message every time
Hello Ian,
Do I have your permission to put in my own email settings so I can test it out and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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yes
go ahead.
as long as it still functions for customers to use.
Hello Ian,
I tested it out with my email and it worked just fine, that means that your email configuration does not work.
I would suggest that you create another email configuration with a different email and test it out if it works or not.
I have now put back your SMTP settings. Thank you for the permission.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Thanks Uros.
It was the app password for google workspace that was the issue. I had changed my password so i guess that in turn made the app password obsolete at the same time. Amelia still had access privileges so i didnt think to do that.
Google auto generated a new app password, i updated amelia notification settings, all is well.
Bad luck that this coincided with a bug for some users or maybe it was all related. who cares, it is working now.
Thanks for all you help.
Much appreciated
Hello Ian,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables