We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I'm having a problem linking the calendars of "gmail" and Amelia. It disconnects and reconnects several times a week.
Can you give me a solution?
Also I can't put the times I want for the availability of a team member for a newly created service.
I want to set time slots from 8:30 a.m. to 1:30 p.m. and from 7:30 p.m. to 9:30 p.m. But it's impossible, the slots are greyed out...
Hello Milove,
Thank you for reaching out to us.
We have never encountered this issue before. As far as we know the only way do be disconnected form a calendar is manually.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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