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Hello, I'm having a problem linking the calendars of "gmail" and Amelia. It disconnects and reconnects several times a week.
Can you give me a solution?
Also I can't put the times I want for the availability of a team member for a newly created service.
I want to set time slots from 8:30 a.m. to 1:30 p.m. and from 7:30 p.m. to 9:30 p.m. But it's impossible, the slots are greyed out...
Hello Milove,
Thank you for reaching out to us.
We have never encountered this issue before. As far as we know the only way do be disconnected form a calendar is manually.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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