We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This is urgent,
it can't create events for some reason.
when pressing the save button it just shows for half a second 'Please Wait' and then nothing happens.
i am the main admin of the website so there is no way I don't have permissions.
here is some of the errors I see in Inspect:
POST https://flywithbuckbeak.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/events&ameliaNonce=78eec79d8e 403 (Forbidden)
Response: {"message":"You are not allowed to add an event"}
Payload:
action: wpamelia_api
call: /events
ameliaNonce: 78eec79d8e
{id: 0, parentId: null, name: "הדרכת לייב - אילוף תוכים",…}
aggregatedPrice
: true
applyGlobally
: false
bookMultipleTimes
: true
bookingCloses
: null
bookingClosesRec
: "same"
bookingOpens
: null
bookingOpensRec
: "same"
bringingAnyone
: true
closeAfterMin
: null
closeAfterMinBookings
: false
color
: "#D696B8"
customLocation
: null
customPricing
: false
customTickets
: []
deposit
: 0
depositPayment
: "disabled"
depositPerPerson
: 1
description
: ""
gallery
: []
id
: 0
locationId
: null
maxCapacity
: 1
maxCustomCapacity
: null
maxExtraPeople
: null
name
: "הדרכת לייב - אילוף תוכים"
notifyParticipants
: false
organizerId
: 2
parentId
: null
periods
: [{id: null, eventId: null, periodStart: "2023-07-02 21:00:00", periodEnd: "2023-07-02 22:00:00"}]
price
: 0
providers
: []
recurring
: null
settings
: "{"payments":{"paymentLinks":{"enabled":false,"changeBookingStatus":false,"redirectUrl":null},"onSite":true,"payPal":{"enabled":false},"stripe":{"enabled":false},"mollie":{"enabled":false},"razorpay":{"enabled":false}},"general":{"minimumTimeRequirementPriorToCanceling":null,"redirectUrlAfterAppointment":null},"zoom":{"enabled":false},"lessonSpace":{"enabled":false}}"
show
: true
tags
: []
translations
: null
utc
: false
Hello Barad,
Thank you for reaching out to us.
Can you please let me know which Admin user has these issues?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Barad,
Thank you for the credentials.
Can you please provide me with the URL of the admin login page and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Having the same issue. But not able to post a Ticket as the ticket systems says my licence is expired. I'm holding a lifetime licence. Please assist me too.
Hello Barad,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, its working now