We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm testing the WPDataTables plugin, and while it works well eventually, the page times out before it fully loads. I have the names of over 49,000 Americans held as prisoners of war by the Japanese during World War II, and it's a 5 MB CSV. Is there a way to have a progress bar or a notice to WordPress that the page is loading so the end user doesn't think the page is unresponsive?
Hello Jason.
Thank you for reaching out to us.
There should be a loading icon on the page while the table is loading. Do you not see it?
Either way, CSV is not a good choice with a table of this size.
By default, this format will work only up to a certain limit (no exact limit, but 3.000 – 5.000 cells is a good example). If you have a larger file, the page load time will increase.
However, with the new caching option that was implemented in wpDataTables 5.0, this issue is partially resolved for large tables linked to an existing data source.
For really large data sets, it also makes sense to import the data to MySQL, you can use the “Create a table by importing data from data source” option to do this.
Kind Regards,
Aleksandar Vuković
[email protected]
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