We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3399525
remote mysql connect
Closed

Comments

  • Greg Hansen started the conversation
    June 23, 2023 at 6:20pm

    I have a remote mySQL database on google cloud- ip address 34.174.209.131. I have proper admit access and have the correct database MetricData.  When I try to connect via the plugin, it gives a failure for remote server to respond.  I have the correct port as well and have added the IP addresss to the winhosted website 64.209.142.158.  It still does not allow me to connect to this database.  

  •  2,576
    Aleksandar replied
    June 27, 2023 at 9:58am

    Hello Greg.

    Thank you for reaching out to us.

    Can you please check if you have the following drivers installed, and activated?

    3838527468.png

    These drivers need to be installed and activated on the server where your WordPress website is. After you install and activate those drivers, it should work fine.

    If you're not sure how to install the drivers, please reach out to your hosting provider.

    The server to which wpDataTables is connecting has its own method of establishing the connection, and we're using PHPs logic for connecting to separate connections. If there are errors your server returns, those are returned by the server, and only displayed by wpDataTables - there's no additional log within wpDataTables that would distinctively show you what's behind the error.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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