Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
I have a remote mySQL database on google cloud- ip address 34.174.209.131. I have proper admit access and have the correct database MetricData. When I try to connect via the plugin, it gives a failure for remote server to respond. I have the correct port as well and have added the IP addresss to the winhosted website 64.209.142.158. It still does not allow me to connect to this database.
Hello Greg.
Thank you for reaching out to us.
Can you please check if you have the following drivers installed, and activated?
These drivers need to be installed and activated on the server where your WordPress website is. After you install and activate those drivers, it should work fine.
If you're not sure how to install the drivers, please reach out to your hosting provider.
The server to which wpDataTables is connecting has its own method of establishing the connection, and we're using PHPs logic for connecting to separate connections. If there are errors your server returns, those are returned by the server, and only displayed by wpDataTables - there's no additional log within wpDataTables that would distinctively show you what's behind the error.
Kind Regards,
Aleksandar Vuković
[email protected]
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