Hello Janet,

Thank you for reaching out to us.

The buffer time values depend on the Default Time Slot step which is configured in the General Settings of Amelia. 

The buffer time you want to set needs to be dividable by that default time slot step, so if you want to create services that have the buffer time for 30 minutes, 60 minutes, and 1.5 hours, you would need to set the default time slot step to 30 minutes (because all 3 durations are dividable by it). 

Hope this helps you.

Please let me know if you have any other questions.

Hello Janet,

Thank you for the update on this.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.