We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In your help document on this page you have the following text, quote:
"For Stripe, you can only set both MetaData and description for the payment."
Can you explain what you mean by "only set both"?
Second question: I only see the description showing up with the payments in Stripe Dashboard, none of the MetaData is visible. Do I need to use special tags in the MetaData name fields - see screenshot - or what is wrong here?
Attached files: Screenshot 2023-06-21 at 18.42.57.png
Actually the metadata does follow through to Stripe, just not where I expected it to be.
Hello Bjorn,
Thank you for reaching out to us.
Can you also please provide me with the screenshot of this data on Stripe and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Dear Uroš, such a screenshot would be irrelevant to the question. What I was asking for was an explanation of an un-logical sentence in Amelia documentation which I can't understand. I essence I am asking what the words "only set both" refers to - so I am asking - can you?
This is the sentence we are talking about:"For Stripe, you can only set both MetaData and description for the payment."
The link to the page where its from is in the first message of this ticket.
As far I understand, the sentence would be logical if it said "For Stripe, you can set both MetaData and description for the payment." - Just omit the word "only"! But it could also mean you can only set them together. However, that does not seem to be the case, so the documentation is wrong and confusing. It is also confusing when the knee jerk reaction from support is to ask for a screenshot or login details when it's not needed. Such things make me very reluctant to hand out credentials to you. Sorry If I am lecturing you, but kid, you are in the business of building trust and you need to start building it in a more serious way.
Hello Bjorn,
Thank you for bringing this to our attention.
We have gone on and changed it in the documentation, now it says:
For Stripe, you can set both MetaData and description for the payment.
My apologies for the misunderstanding in my previous reply.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables