We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
First, I love your system! It's exactly what I need. When it works. I've tried everything before I contacted you. I'm mystified.
I have two categories of services. One works fine, the other will not.
In the health coaching, I have two services, Free consultation and Health and Wellness Coaching.
The "FREE consultation" works fine, but the health and wellness coaching (HWC) refuses to appear. The personal fitness training (PFT) (the category and Service) work fine. I've tried deleting the HWC, duplicating and renaming the service that works. I've tried deleting then re-creating the category.
Still, I get this:
No matter which shortcode I use, The services and packages show up fine for PFT, but in HWC, only the FREE Consultation shows. I'm mystified.
Please let me know what you think.
Thanks,
Jim
Hello Jim,
Thank you for reaching out to us.
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
This should help.
Kind Regards,
Marko Davidovic [email protected]
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Oh FFS, the employee wasn't assigned. I feel like a dork. All better now.
Thank you, Marko.