What if we don't want customers to pick the employee providing the service? The emphasis for our business is on the service, not the individual (or individuals) providing it. Some services need specific employees to operate, while others just need the front desk employee available. I saw a ticket that suggested hiding the employee selection with CSS, but from my brief testing it appears it just selects the first employee in the dropdown; meaning if two employees can do a service and two different parties try to book it for the same time, it won't work as it'll try to select the same employee on both.

Any plans to add an abstraction layer on top of employees so you can use categories of employees instead? e.g. a service that needs 1 employee from Category A but it doesn't matter which employee