We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
What if we don't want customers to pick the employee providing the service? The emphasis for our business is on the service, not the individual (or individuals) providing it. Some services need specific employees to operate, while others just need the front desk employee available. I saw a ticket that suggested hiding the employee selection with CSS, but from my brief testing it appears it just selects the first employee in the dropdown; meaning if two employees can do a service and two different parties try to book it for the same time, it won't work as it'll try to select the same employee on both.
Any plans to add an abstraction layer on top of employees so you can use categories of employees instead? e.g. a service that needs 1 employee from Category A but it doesn't matter which employee
Hello James,
Thank you for reaching out to us.
On the first step of the booking form, the employee field can be hidden from the Amelia/Customize page as that is a native function. The other parts of the form (congratulations step) would require this to be done with CSS.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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