We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When you set up packages, you select services but there is no options about extra services and extender duration like in the service panel. These features are them includes in packages?
Our company provide bath services and each service selled disable 1 bath availability. How can we manage that in amelia system. Should i register my bath as employee for manage availability.
In this case, if i want sell 1 services for a group (exemple 4 person ), one employee (bath) will be unavailable but really i need to disable 2 bath. Is it possible for one service selled to disable 2 employee ?
Thanks
Hello Franck,
Thank you for reaching out to us.
That is right, extras will not be displayed for the package booking.
In regards to the baths configuration, I would suggest that you configure each bath available as an employee. In regards to your last question, you can configure the resources in Amelia for that purpose. You can read more about that at the following link.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks for your answers.
In my case, we have 4 baths, and each bath can have 2 customers.
For 1 or 2 people, thats perfect, because it use only 1 ressource.
But i want offer services for more customer.
For exemple, i want offer service for 3 people (or 4, 5, 6, 7, 8) so this services will use multiples baths. If i use ressources system, can i specify how much ressources will be use for each service or it will use 1 resources by services?
The other way will be to use packages system but unfortunately with packages service, we cannot use extra service or extra duration and we need theses features.
Do you have idea for solve my problem?
Hello Franck,
With resources, you will be able to define the number of appointments that will be available per service. Resources do not work with capacity at the moment, but this will be available in the future.
Thank you for your patience.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I see, so the only solutions for my case is to invite customers to repeat book process multiples times if he want to book for more than 2 people.
Can we buy multiples services in one form process or we have to repeat payment for each booking?
Last question:
If i enable woocomerce payment, what is the final action of step by step wizard? Add product to cart? Redirect to cart?if there is no automatic redirection i still can invite customer to multiply process and pay after the total amount of booking.
Hope this solution is possible for me.
Thanks.
Hello Franck,
Thank you for the update on this.
The integration works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, though.
Please note that this hasn't been thoroughly tested, but a few of our customers have confirmed that it works as expected.
Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addToCart" method:
This should allow you to add more than one appointment to the cart.
The final step is the redirection to the cart or checkout, depending on what options you set on the Amelia/Settings/Payments page.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables