Hello Shantanu.

I'm not sure how this happened.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

In order to troubleshoot issues like this, we'll also need FTP and database access credentials, so we can inspect and see what happened here.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Great, Shantanu, thank you.

I forwarded this to our developers, so they can take a look.

I'll get back to you as soon as possible, but please note that this will most likely take some time as the issue is extremely rare and it's hard to get to the bottom of it.

Hi Shantanu.

I won't close the ticket, but it will close after 7 days of no response. I surely hope our developers will be able to figure out what's causing this before that, but I can't promise anything.

Even if the ticket closes, responding to it will reopen it.

Hi again Shantanu.

Our developers responded:

• We could not reproduce the error. Is there anything specific in this package purchase compared to others? We see that one appointment was booked on the backend and the others on the customer panel. However, that should not affect the availability. If the maximum is exceeded it would return an error.

Thank you for letting me know, Shantanu.

If it happens again, please keep an eye on it and let me know if you notice anything out of the ordinary.