Hello,

My final blocking point is:

Can an employee be setup on Several Location ?

I tested and found 2 employee cannot book the same place at the same time, which is expected.

BUT sometimes my employee will be on Place A and sometimes at Place B, so they need to have possibility to book a room on each location. 

Those location must have their own calendar...

• How to register employee on Multiple Location ? So they will be able to book on each places
• Can only Customers/Cients be booked on several location ?

I'm not booking 1 room per person, I'm booking several Rooms per persons...

If this point cannot be resolved, I must go out of Amelia...

Regards,

David L.

@Aleksandar

Thanks Uros,

So I used that trics to implement several locations per employees (NICE)

But I have a case:

Test case:

Employee EM1 Creates an Appointment with Client CL1 for Friday 16 at 8:00 AM at Place 1.
Employee EM2 Creates an Appointment with Client CL2 for Friday 16 at 8:00 AM at Place 2.

Expected result:
Employee EM2 is able to create its appointment as CL2 is another client and the location is different.

Actual result:
Employee EM2 is not able to select 8:00 AM in the list.
It's like appointment was already taken ...

Hi Uros,

So please check bellow picture explaining the goal of our request.

As these employees are different and they book several locations, they should be able to book the same timeslot.

Regards,

David L.

Do you know by any chance, why Employee could not select a service category (disabled) even if these employee are listed in each of services in this category ?

Any News ?

Should we go out of Amelia?  we have customers waiting for a simple app where they can simply book a room..

If this is too much for amelia, we will go to another system, but please be honnest...

instead of pushing us weeks after weeks with no answers.

Hello Uros,

First, I want to thank you for all help provided.

Second, We have performed some tests and seems : Resource QTY unique to Locations reflect our needs.

(another relevant trick) thanks you for that.

Third, 2 point remains:

- 1. Is it possible to avoid booking the same customer to the same room for same service (employees are different) ?

• ie:
• Client CL1 books a Room - Fushia for 8:00 with Service 1:30 with Employee EMP1
• Client CL1 books a Room - Sable for 8:00 with Service 1:30 with Employee EMP2
• Functionally It is possible, but is there a way to prevent that ?

- 2. I have this little issue where customers are not receiving notifications, is it something you've already faced before?

Thanks again for the help

David L.

Thanks For the Help Uros,

To be honnest, only customers were not receiving emails, other seems to receive them correctly.

But the problem is resolved... not sure why, I may have performed too many tests :)

Last Thing: Once a customer is rescheduling an appointment the Date is missing :

i.e.:

Template:

Dear %customer_full_name%,

Your reservation from %service_name% to %location_name% has been changed.
This appointment has been postponed to %appointment_date_time%

Thank you for choosing %company_name%

Receved email:

Dear David Leb,

Your reservation for 1h30 at Salle Fushia has been modified.

This appointment has been postponed to 3:30 p.m.

Thank you for choosing Espace Barral Barral space

It's Like the tag %appointment_date_time% only provides The time and not the new Date ...

Is it a known issue ?

Thanks again for help

David L.

Hello Uros,

Have updated to latest version...

Now, even if customers are set on "able to report appointment" the pencil have desapeared...

Have not been able to test new email...

Is there antother option to switch in order to allow customers to change their appointments ?

Regards,

David L.

As you've changed something on backend, have you also performed some changes on customers, or restrictions ?

@Uros,

Should I get back to older version ?

Have customer waiting to change or remove their appointment...

Thanks

ok, I switch off the "Allow customers to reschedule their appointments" option

Then, switch on this option, and the pencil appears again !!!

Hence I've been able to test the tag : %appointment_date_time%

And still the date is not present, only the hour.

For me, this is a minor issue as appointment are shown in the customer space.

But, for legal purposes, It would be good to correct it.

Thanks

David  L.

Hello Uroš,

Latest version seems to have do the trick,

Hence you can close this case.

I'll contact you if we face any other issues.

Thanks for your help